JustMark Refund Policy

Last Updated: 26 Feb 2025

1. Introduction

At JustMark, we are committed to providing high-quality AI-powered services. Our refund policy complies with the consumer protection laws of New South Wales (NSW), Australia. This policy outlines the circumstances under which we offer refunds, the process for requesting one, and any applicable conditions.

2. Eligibility for Refunds

2.1 Major Issues

We offer a full refund if the purchased product or service has a major problem as defined under NSW consumer law. A major problem includes, but is not limited to:

• The service is significantly different from its advertised description.
• The service fails to function as promised, even after troubleshooting.
• The service is fundamentally faulty and cannot be fixed within a reasonable timeframe.
• The service is unsafe to use.

If you experience any of these issues, you are entitled to a full refund or, where applicable, a replacement or alternative solution.

2.2 Change of Mind

JustMark does not offer refunds for change-of-mind purchases, including cases where:

• You no longer need the service.
• You found an alternative solution.
• You made an incorrect purchase.

2.3 Subscription Refunds

• If you cancel your subscription before the next billing cycle, your access will continue until the end of the current period, but no refunds will be issued.
• Refunds for unused subscription periods are only available in cases of major service failures.

3. Refund Process

To request a refund, follow these steps:

1. Contact Us at [support email] with your order details and a description of the issue.
2. Our team will assess your request and may ask for additional information or troubleshooting steps.
3. If approved, refunds will be processed within 7-14 business days via the original payment method.

4. GST and Refunds

If a refund is issued, any applicable Goods and Services Tax (GST) adjustments will be made in compliance with Australian tax regulations. The refunded amount may be adjusted accordingly.

5. JustMark’s Rights

• We reserve the right to decline refund requests that do not meet the eligibility criteria.
• We may update this policy at any time to reflect legal or business changes.

For any refund-related inquiries, please contact us at [email protected].